Returns & Refunds

You may return a product within 7 days of delivery, subject to the following conditions. The product must be:

• Unused
• Unopened
• In its original packaging
• In a condition suitable for resale

The product must be returned to the Sir Jacobs business address together with proof of purchase and the order confirmation. Return shipping costs for change-of-mind returns are the responsibility of the Customer.

Customers may exchange a returned product for another product. If the replacement product is the same price, the exchange will be processed as a straight swap. If the replacement product is more expensive, the Customer must pay the price difference. If less expensive, the difference will be refunded or credited. Additional courier costs for exchanges may apply.

If you do not wish to exchange the returned product, Sir Jacobs may provide a refund or a store credit voucher. Original delivery charges are non-refundable.

Refunds will be processed to the original payment method within 14 working days after the returned product has been received and inspected. Depending on your bank or card provider, it may take up to 30 working days for the refund to reflect in your account.

Eau de Parfums and other body fragranced products may only be returned if they remain unopened, unused, and in their original packaging.

Sir Jacobs may include a complimentary fragrance sample with certain perfume purchases to assist customers in selecting a fragrance before opening the full bottle. Customers are encouraged to test the fragrance using the sample before opening the full-size bottle.

Once the full bottle has been opened or used, the product cannot be returned unless defective.

If you receive a product that is damaged, leaking, defective, tampered with, or faulty, please contact Sir Jacobs within 48 hours of delivery and provide photographs of the product. Sir Jacobs will arrange the collection of the product and provide a replacement where appropriate. The collection of defective products and the delivery of replacements will be at our expense.

In terms of the Consumer Protection Act, customers have the right to return goods that fail to meet acceptable quality standards within 6 months of delivery. Where a product is defective within this period, Sir Jacobs may repair the product, replace the product, or refund the purchase price.

The following items cannot be returned or exchanged:

• Gift cards
• Fragrance samples
• Archive or sale items where indicated
• Products that have been opened or used (unless defective)

To initiate a return, please contact us and include your order number, proof of purchase, and the reason for the return.